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1. My institution has a subscription to NeoReviews, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of four things:

   1) Your institutional subscription has not yet been activated,

   2) The person who activated the online subscription did not enter all the needed IP addresses for your institution, or

   3) The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server.

   4) Your institution subscribes at the limited access level and uses a username and password for each of the three designated workstations. These usernames and passwords are set by the librarian administering the subscription.

   What should I do?

   1. Talk to your librarian and let them know you are having trouble.
   2. Send us Feedback so we can begin to diagnose the problem.

2. Who from my institution can access NeoReviews?

   This depends on what level of access your institution has purchased.

   Site License
   An institutional site license allows for unrestricted internet access at one location. Any user connecting from an authorized computer in your institutional network can access NeoReviews. This includes remote access through your institution's network.

   Limited Access
   A limited access subscription allows for access at three dedicated workstations in the library. Access is granted through static IP addresses for these workstations, or via usernames and passwords to be used at these three workstations.

3. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

4. What subscription packages are available?

   Individual Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access from any computer connected to the internet.
   [Ordering Procedure] [Cost] [AAP Membership ]

   Site License Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Also includes access to the NeoReviews e-Archive—full text, searchable PDFs of all back content. Access is limited to computers within a particular set of internet IP addresses.
   [Ordering Procedure] [Cost] [AAP Membership]

   Limited Access Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to three workstations in the library of the subscribing institution.
   [Ordering Procedure] [Cost] [AAP Membership]

5. How can I tell if my institution has subscribed to NeoReviews?

   You'll automatically have online access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline links, and future tables of contents. You'll also see a button at the top of the page confirming that you are signed in as part of an institution.

   If your institution has not subscribed, or if you wish to take advantage of the additional services available to individual subscribers, you may purchase an individual subscription.

6. If our NeoReviews subscription expires, what will we have access to?

   If your NeoReviews subscription lapses, you will have full access only to the year(s) you purchased.

7. How can I access NeoReviews if I don't have access through an institutional subscription?

   You may purchase a subscription to NeoReviews as an individual subscription. Additionally, you can buy a site pass for 48 hours at a cost of $45, buy access to a single issue for 48 hours at a cost of $25, or view an article online for 48 hours at a cost of $12. However, no continuing medical education is included with these options. Without a subscription you have access to only the Table of Contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?

For further information, please contact the American Academy of Pediatrics headquarters.

Office hours are 8 a.m. to 4:30 p.m. Central Time Mon-Fri.

American Academy of Pediatrics
141 Northwest Point Blvd.
Elk Grove Village, IL 60007
Phone: 866-THE AAP1 (866-843-2271)
Fax: (847) 228-1281
journals{at}aap.org